Hello! Hello! Hello!
Well I thought I would introduce myself since I’m the new kid on the block….sort of. My name is Mindi Arnesen and the two official hats I wear are Customer Support Manager and Beta Test Coordinator, but often you can find me doing work with the forums or special projects as well. Although I am technically the newbie, I have been around in one way or another (everything from being Richard’s source of encouragement and sounding board for new ideas to helping run our convention booths) since Richard joined up with Tim in 1999.
I’m a gamer at heart; board games, console games, PC games, etc. However it’s taken some time for me to branch out in my types of games. My true love is adventure games and it took Richard a while to coax me into trying things that I didn’t think would be up my alley. Now I play adventure, action/adventure, RPG, sims, wargames, etc. I will however admit that my wargame ability is still limited. Richard is now trying to teach me the art of board wargames and that is taking a little more time for me to grasp. When you are used to board games with rule books of only one or two pages a 30+ page rule book can be a daunting task! 
Let me tell you a little bit about Richard and I. We met while we were both in college(in different states) on a popular college bbs at the time and became friends, fell in love and got married within 9 months. That was over 10 years ago and man has time flown by! Richard and I are always busy with projects whether they are Shrapnel related or personal. Richard and I dabble in web design and hosting on the side. Richard has a system administration background and is generally a computer’s guru. I am more on the design side and love to express my creativity through my design work.
So onto a couple of things about my roles at Shrapnel. We have several exciting betas going on right now and coming up in the near future. I think Richard touched on them briefly earlier. The unannounced board game title is getting possitive response already just from the manual alone and the fun strategy/RPG type game has me personally chomping at the bit to play it. Salvo is shapping up nicely and everyone is anxiously awaiting the finished product. In fact, I think Andrew Lonon (SprueGames, developer of Salvo) said he was drooling at the prospect of a final product soon. 
We’re very excited about all the upcoming games!
As for customer support, we have excellent response times and find most issues are easily remedied. Maybe in the future I will post some customer service tips but for now I will just say, always make sure you have any available patch for the game, make sure your video drivers are up to date and that you have the latest version of Direct X. Inevitably that will solve a lot of your problems. Also, our number one piece of advice if you are worried about compatability with your system is to TRY THE DEMO FIRST! Our demos are great and not only do they give you a good representation of the game but they can show if you have any compatibility issues with your particular system. That way we can ferret out any possible issue you have ahead of time and hopefully fix it. 
So that’s it for now. We really hope you enjoy this new venture we’ve embarked on to give you a glimpse of what goes on in our psyche.
Be afraid, be very afraid.